Frequently Asked Questions

Premium Repairs. Affordable Prices.

WHAT CAN SP MOBILE REPAIR TECHNICIANS FIX?

At SP Mobile, we repair mobile phones everyday. In addition, each of our locations are capable of handling all sorts of electronic repairs including laptops, tablets and other types of phone repairs. We specialise in:

  • iPhone repair
  • Samsung repair
  • Huawei repair
  • iPad repair
  • Tablet Repair
  • Laptop Repair

HOW MUCH DO REPAIR ESTIMATES COST?

At SP Mobile, we give a FREE QUOTE of how much a repair would cost. This means that you are able to make the decision as to whether or not you want to go ahead with the repair. We are up front and transparent about what we think the issue may be and how much it would cost to fix.

WHAT DOES THE SP LIFETIME WARRANTY COVER?

The Lifetime Warranty covers for things such as a spontaneous or abrupt decline in overall device functionality or touchscreen sensitivity.

This excludes physical damage and liquid damage.

Please see more on the Lifetime Warranty page.

WHAT SHOULD I DO IF I DROP MY PHONE IN THE WATER?

After you’ve removed your device from the liquid, dry the outside of the phone being careful to not press any buttons. If possible, remove the battery to decrease the likelihood of a short.

Bring your liquid damaged item to SP Mobile and we will gladly take over from there!

AM I EXPECTED TO PAY FOR THE REPAIR BEFORE OR IS PAYMENT DUE UPON RECEIPT?

Since every kind of repair we perform is different, payment is due upon receipt. We may have diagnosed the issue as one thing but when we open the mobile phone it might have been a different issue causing the problem and we will let you know if this is the case before proceeding with the repair and give you new costings on this.

CAN SP MOBILE BACKUP DATA ON MY DEVICE?

Yes! If you want to backup data stored on your device, you have come to the right place! SP Mobile technicians provide data backup, data recovery, and data transfer services to ensure you don’t lose any of it.

WHEN SHOULD A PHONE’S BATTERY BE REPLACED?

The typical cell phone battery begins to deteriorate after 400 charging cycles. The average user will reach this point after 1-2 years of regular usage.

IF I CURRENTLY HOLD A WARRANTY PROTECTION ON MY DEVICE, WILL ANY REPAIRS YOU DO MAKE MY WARRANTY VOID?

Following the Landmark ACCC VS Apple Court Case, which was settled in June 2018, the Rules have no been changed. Please see more at this link https://www.fix2u.com/2018/06/19/fix2u-and-apple-warranty/

WHAT IS THE SUCCESS RATE OF WATER DAMAGE REPAIR?

Typically we have a water damage repair success rate of 75% percent, though nothing is guaranteed to work and there is no warranty included.

WHAT DOES SP MOBILE RECYCLE?

While SP Mobile mainly recycles mobile phones and mobile phone batteries, we will accept most small electronics for recycle including game systems, computers, laptops, televisions, and tablets. Learn more about recycling electronics with SP Mobile.

I FOUND SOMEONE ELSE WHO CAN DO THE REPAIR FOR CHEAPER. WHY SHOULD I CHOOSE SP MOBILE?

While there’s always someone who can fix your device for cheap, please beware of prices that seem too good to be true. A cheap repair from the other guys often involves subpar replacement parts, further damaged devices, and more repairs needed in the long run.

At SP Mobile, we believe in using high-quality parts and upholding the highest standards to ensure we get repair right. Our repairs are trustworthy-we use professional-grade replacement parts, provide lifetime warranties and are always there to help with any future issues.

DO YOU DO REPAIRS FOR BUSINESSES AND SCHOOLS?

Yes, we do. Contact us for more information.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Cash, Eftpos, Visa Card, Master Card and Amex

CAN I GET A REPLACEMENT PHONE OR IPAD WHILE MINE IS BEING FIXED?

Most repairs are completed on site. For repairs that require a longer downtime, a loan phone may be supplied if available.

WILL I LOSE THE DATA FROM MY DEVICE?

We will not erase any data from your device, however depending on the severity of the damage, what needs to be done to bring it back to life, or possible software related issues, devices can sometimes be unstable and information can be lost or inaccessible. It is always recommended to perform a data back-up before bringing your device in.

HOW LONG DOES A REPAIR TAKE?

Depending on the complexity of the repair, we can usually have your device ready in 30 minutes to 1 hour. Upon drop-off, we can coordinate a time you wish to pick-up the device and will stay in touch if more time is needed to complete the repair.

Kim Dennis
Kim Dennis
2023-02-07
Very happy with the service when I took my phone there for a battery replacement. (I phoned ahead to check they had the correct battery in stock after being disappointed at another store.) Friendly and pleasant to deal with and had the job done in about 40 mins. Thank you! :-)
Timmy C
Timmy C
2023-01-30
Update Jan 2023 Fixed my galaxy s6 lite over a public holiday as I relied on it with my disability. I never got to say thanks as I went to hospital. Thankyou team SP Mobile Fixed my Note 8(Jan 2021 and then here was another issue which they fixed as well. Super friendly service, fast and relatively inexpensive.
Francy Mckenna
Francy Mckenna
2023-01-24
Great service, very fast
Chris Tofalakis
Chris Tofalakis
2023-01-23
Sorted both my phones within 35 minutes
Marsel avdiu
Marsel avdiu
2023-01-07
Great service , they fixed my phone in short time and not expensive .
Paula Guerra
Paula Guerra
2022-12-03
Amazing service & affordable!
Jim Lyu
Jim Lyu
2022-09-07
The owner are very nice here, they offering me a free charge

Get fast and affordable mobile phone repairs on the spot!

Our highly experienced technicians will help fix your broken devices in no time!

Have you damaged
your phone?

At SP Mobile, we offer a range of Smartphone and Tablet repair. We also buy, sell or trade your gadgets for a competitive price.