Returns & Refunds Policy

The Australian Consumer Law (ACL) provides certain guarantees to consumers when they purchase Goods or Services and these guarantees cannot be excluded, restricted or modified.
Please keep your proof of purchase – for example: your receipt or invoice.
SP Mobile have no obligation to provide a refund, exchange or repair
1. If you change your mind.
2. Decided you do not like the purchase or find somewhere else selling cheaper
3. Had no use for it.
You are entitled to the Goods repaired if the Goods fail to be of acceptable quality and the failure does not amount to a major failure and we will repair the item within a reasonable time (7 days from date of service/purchase of item), if it is not repaired in a reasonable time, we will exchange or refund to you.
Lifetime Warranty Applies to iPhone/iPad SCREEN Repairs only. Lifetime warranty EXCLUDES all other repairs
All Pre-Owned Mobile Phones/Tablets come with 6 Months SP Mobile Limited Warranty. Please see: https://www.spmobile.com.au/warranty-on-pre-owned-devices/
For any SERVICE warranty claims, PROOF OF SERVICE must be provided. E.g. SP Mobile Receipt
For any ACCESSORIES issues (excluding Apple), we provide refund or exchange ONLY if product is faulty within 7 days of purchase. Please see: https://www.spmobile.com.au/warranty-for-accessories/
Proof of purchase with date must be provided.
For all APPLE accessories, warranty claim is through the manufacturer directly.
For any accessories returns/exchanges past the 7 days period, please see: https://www.spmobile.com.au/warranty-for-accessories/

     Good  
     Based on 169 reviews 
    
 
 
   
 
 
        
   Kim Dennis 
 2023-02-07
 
 
  Very happy with the service when I took my phone there for a battery replacement. (I phoned ahead to check they had the correct battery in stock after being disappointed at another store.) Friendly and pleasant to deal with and had the job done in about 40 mins. Thank you! :-)
  
 
       
   Timmy C 
 2023-01-30
 
 
  Update
Jan 2023
Fixed my galaxy s6 lite over a public holiday as I relied on it with my disability.
I never got to say thanks as I went to hospital.
Thankyou team SP Mobile
Fixed my Note 8(Jan 2021 and then here was another issue which they fixed as well.
Super friendly service, fast and relatively inexpensive.
  
 
       
   Francy Mckenna 
 2023-01-24
 
 
  Great service, very fast
  
 
       
   Chris Tofalakis 
 2023-01-23
 
 
  Sorted both my phones within 35 minutes
  
 
       
   Marsel avdiu 
 2023-01-07
 
 
  Great service , they fixed my phone in short time and not expensive .
  
 
       
   Paula Guerra 
 2022-12-03
 
 
  Amazing service & affordable!
  
 
       
   Jim Lyu 
 2022-09-07
 
 
  The owner are very nice here, they offering me a free charge

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Returns & Refunds Policy

Get fast and affordable mobile phone repairs on the spot!

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Have you damaged
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